Online Library Instruction
Author:
Judy Powles
Spurgeon's College
March 2007
Overview
- Introduction
- Aims
- Why bother?
- What can you do about it?
- Planning - Review/Coverage/Script
- Using Images
- Tools to help and Examples
- The way forward
1. Introduction
My credentials - or lack of them! Definitely not an expert viewpoint.
2. Aims
To show that a simple online tutorial can be produced with the minimum of technical knowledge.
3. Why bother?
- The sinking feeling at the beginning of the new academic year - every year
- Every new student needs to be inducted in one week. They have information overload and so do you. You say the same thing over and over again.
- People miss their induction - This means a time-consuming one-to-one session - several times over.
- Often the groups can be quite large with the result that too many people are squeezed into a small space - making the session quite uncomfortable.
- There can be different levels of academic ability. Some people understand library processes very quickly. Others do not.
- Current methods of induction can be tired and/or uninspiring.
4. What can you do about it?
By using online technology you can:
- reinvigorate the induction process, and
- meet the expectation of a new generation of learners.
By using widely available software you can:
- Complement an existing tour.
- Showcase your library's resources.
- Encourage independent learning.
- Save time.
5. Planning
Review your current induction process.
- What works?
- What could be improved?
- What do you want to achieve?
- Will it replace existing handouts and/or tours?
- Or will it complement them?
- Who will take on the project? - One person should take overall responsibility.
- But encourage contributions from everyone.
- Ask staff for feedback on common enquiries.
- Ask library users for their input.
Plan your Coverage
- Tour (images of main areas)
- Opening times
- Locating/accessing different types of information within the Library.
- How to use library equipment (photocopiers,PCs, etc.)
- Assistance/facilities for users with special needs.
- Library rules! The 10 commandments.
Plan your Storyboard/Script
Map out a structure and consider …
- How long will it last?
- Will it include images?
- Will it be formal or informal?
- Lighthearted or serious?
- One guide covering everything or will there be different levels?
6. Using Images
Images can add to the impact of the induction.
Will you use a standard seminary or college logo/colour scheme/font? - Remember that this emphasises the library's place as a full part of the institution. If lighthearted/entertaining rather than academic, use clipart or cartoon images But choose images carefully!
Here are some suggestions for finding free Web-based images
- Free Images http://www.freeimages.co.uk
- Microsoft's online Clip Art http://www.microsoft.com/clipgallerylive/
- University of Victoria Language Teaching Clipart library http://hcmc.uvic.ca/clipart
- Google Images http://images.gooqle.co.uk/
But remember Copyright!
ALWAYS check copyright - if in doubt Don't Use!
For advice on good copyright practice refer to the Technical Advisory Service for Images http://www.tasi.ac.uk.
7. Tools
- Presentation Software - Powerpoint, etc.
- Assessment Software - quizzes/puzzles, etc.
- Video
- Other option s- HTML/Flash/AudioTours
-
Presentation Software
(a) Microsoft Office - PowerPoint.
- Simple can be best
- Allows visually engaging/interactive material
- Offers choice to users through a number of pathways.
- Users can move at their own pace.
- Offers hyperlinks to other resources/examples
- But don't forget "Death by Powerpoint"!
- Also remember that large file sizes may be a disadvantage if viewed using a modem connection.
- For advice on good practice see Further Education Resources for Learning (FERL) http://ferl.becta.org.uk/display.cfm?page=364
(b) WINK
- Wink (freeware) = a Tutorial and Presentation creation software http://www.debugmode.com/wink/.
- Allows screenshots to be captured, explanations boxes, buttons, titles etc to be added.
- Can generate a highly effective tutorial.
-
Assessment Software
- Hot potatoes. This suite, from the University of Victoria in Canada, includes six applications, enabling you to create interactive multiple-choice, short-answer, jumbled-sentence, crossword, matching/ordering and gap-fill exercises for the World Wide Web. Hot Potatoes is not freeware, but it is free of charge for those working for publicly-funded or non-profit-making educational institutions, who make their pages available on the web. Other users must pay for a licence. http://hotpot.uvic.ca
- Quandary is an application, also from the University of Victoria, for creating Web-based Action Mazes which can be used for developing surveys and questionnaires.
http://www.halfbakedsoftware.com/quandary.php - Question Tools Question Tools is a fully-functional, free, integrated suite of products that allows anyone to create and deliver online lessons, exercises, tests and exams … all without programming, scripting or HTML skills.
http://www.questiontools.org - Quia (pronounced "kee-yah") is an extensive collection of educational tools and templates. It allows you to create educational games and activities, quizzes, surveys, and Web pages. It is not free but is relatively inexpensive.
http://www.quia.com
Examples using PowerPoint
- East Surrey College East Surrey College LRC Online Induction 2005-2006.ppt
- Guildford College Guildford College.ppt
- University of Portsmouth Portsmouth University.ppt
- University of Salford Salford.ppt
- Hugh Baird College (example of a simple quiz) Hugh Baird College.ppt
The following are presentations used in teaching sessions at the beginning the academic year by ABTAPL colleagues but could be developed as online inductions.
- International Christian College, Glasgow ICC (Glasgow) 2006.ppt
- Oak Hill College, London Oak Hill College.ppt
This is my own creation but is very much in its infancy!
- Spurgeon's College, London Spurgeon's Library Tutorial (Level 1). Ppt
Examples using Wink
- Lancaster Theological Seminary, Pennsylvania http://library.lts.org/library/howto.html
- Trinity Western University, Canada - (an example of a Wink based tutorial on using EBSCO host databases) http://www.acts.twu.ca/lbr/AcSePr.htm
Video
The use of video can enhance the induction process but remember:
- It must look professional! - There is nothing worse than something which looks like a very amateurish home movie!
- Also remember that people might have problems with downloading a large file of this type.
- Don't forget that people with hearing difficulties may need captions or a written script.
Examples of video used in an induction:
- Southampton Solent University http://www.solent.ac.uk/campustour.aspx
- Nottingham University http://www.nottingham.ac.uk/virtual-tour/hallward_library.html
Other options
- HTML This can provide a more polished look to an induction but it does requires HTML skills. It is worth mentioning here that a PowerPoint presentation can be saved as HTML files and uploaded to your institution’s website.
Macromedia Flash allows more polished graphics and sound and is excellent for accompanying an HTML induction - but needs skills.
Examples using HTML
- Southampton Solent University http://www.solent.ac.uk/libraryltour/
- Birkbeck College, University of London http://www.bbk.ac.uk/lib/life/
- There are many, many more out there …
Audio Tours
These allow your users to take a self-paced tour of your library and its facilities. Many large libraries have embraced this technology.
Examples:
- University of Bath http://www.bath.ac.uk/library/libcasts/
- College of St Mark and St John http://librarygateway.marjon.ac.uk/virtual_tours/groundfloor/
However remember the "embarrassment" factor! Some people might not like to be seen wandering round the library like a tourist at a museum or stately home. The opportunity to download the tour to a discrete IPod or similar might help.
8. Conclusion/The Way Forward
Look at all the examples and:
- Consider YOUR Library and YOUR users
- Clarify what you want
- And BOLDLY GO …
Acknowledging with grateful thanks the help of Andy Kirk, Learning Resources Co-ordinator JISC Regional Support Centre South-East, who provided many of these examples and suggestions, and also of my colleagues in ABTAPL.